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British Car Auctions

The UK and Europe's largest used vehicle marketplace.
Call 0344 875 3480

Technical Difficulties

Using the BCA Live Online website

We want to ensure that bidding and buying online is as easy as possible and have a dedicated BCA Live Online team ready to help with any BCA Live Online queries you may have.

If you are experiencing any technical difficulties with BCA Live Online please use the guide below for help. If you are still having problems please contact the team at bcaliveonline@bca.com or call 01530 279120.

I'm on a desktop and can't see the video?

If you can't see the video you could be experiencing Flash Player issues, please follow the below steps to resolve by clicking on the link which relates to your browser.

Issues with Flash Player on Google Chrome 68

Issues with Flash Player on Google Chrome 69

Issues with Flash Player on Safari - Mac OS only Please refer the further help below if you are on an iPad

Issues with Flash Player on Mozilla Firefox

Bidding on BCA Live Online using my iPad or iPad Mini


I can’t see or hear the live auction on my iPad / iPad mini
This is completely normal as live auction video and audio streaming is unavailable on the iPad version. Any catalogue changes that may affect your buying decision will be broadcast via the message box located in the bottom right of the bidding page.   

I am using Google Chrome and Firefox browser on the iPad / iPad mini but Live Online won’t allow me to access the site
We currently only support Safari on iPads and iPad mini. You can of course use a wider range of browsers on the desktop site.

I have a non-Apple tablet e.g. Samsung, Sony, Nexus. Can I still bid on vehicles using my tablet?
Unfortunately BCA Live Online only works on iPad and iPad mini tablets at the moment. If you do not have an iPad or iPad mini we suggest you log in to your BCA Live Online account using a laptop or desktop computer.

Is the new iPad / iPad mini version of BCA Live Online free?
Yes, the new version of BCA Live Online will automatically load when you log into your BCA Live Online account using an iPad or iPad mini.

Everything seems slow and the site is not working smoothly or at all
If you are experiencing latency with the site, you may need to check your network connection. If you are connected to the internet via a 4G or 3G signal/network, you may experience slower connection speeds. For an optimal experience we recommend connecting to a Wi-Fi network.

If you have connected to a Wi-Fi network but are still experiencing difficulties, please contact the BCA Live Online team directly at bcaliveonline@bca.com or call 01530 279120.

I’m still having difficulties with iPad / iPad mini bidding
If you are experiencing difficulties with the iPad or iPad mini version of BCA Live Online please contact our dedicated BCA Live Online team directly at bcaliveonline@bca.com or call 01530 279120.

Bidding on BCA Live Online via my desktop

Everything seems slow and the video is not playing smoothly or at all

Connection speed
The video picture and sound should be visible if you click on the play icon in the BCA Live Online bidding tabs. If the video does not play or the sound is not clear, you should check your connection is fast enough. For an optimal experience we recommend a minimum of 1mbps connection speed.

I am connecting to BCA Live Online through an office network
If you connect to the internet through a company or office network, you will probably be sending and receiving data through a 'Firewall'. There may be certain amendments to your network in order for BCA Live Online to work smoothly. Your network administrator should contact the BCA Live Online team to obtain further details at bcaliveonline@bca.com or call 01530 279120.

I'm experiencing other problems with BCA Live Online

I can't get to the BCA Live Online website
If you are having trouble getting to the site please check you are using the right URL. The correct website address is: https://www.bca-online-auctions.co.uk/.

BCA Live Online might not work with your web-browser
For an optimal experience we recommend using the latest version of Chrome, Firefox, Safari or Internet Explorer version 10 or later.

I still cannot use the BCA Live Online website
If you are still having problems, then you should contact the BCA Live Online team by telephone on 01530 279120 or by email to: bcaliveonline@bca.com, and a member of the team will be able to assist you.

How to apply if you are not already registered

Please click here for registering with BCA Live Online