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British Car Auctions

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Flash Player changes for Mozilla Firefox

Issue

We recommend you are using the latest version of Mozilla Firefox when using BCA Live Online. Some users have experienced issues with the Flash Plug-in being disabled by default, which will affect your experience using the platform.

Solution

You can easily resolve the issue using the following steps:

Step 1

Login to BCA Live Online in Mozilla Firefox. When you click on a sale you will see the display as below showing the Flash Player Plugin being blocked:

Firefox fix for Flash Plugin when using BCA Live Online

Step 2

Click on the Menu drop down in the top right of the window, it looks like three horizontal lines. Then click on Add-ons next to the puzzle icon:

Firefox fix for Flash Plugin when using BCA Live Online

Step 3

Select Plugin from the left hand menu:

Firefox fix for Flash Plugin when using BCA Live Online

Step 4

Select the Shockwave Flash section within the window and click on the downwards arrow where it says Ask to Activate:

Firefox fix for Flash Plugin when using BCA Live Online

Step 5

You then need to click on Always Activate

Firefox fix for Flash Plugin when using BCA Live Online

Step 6

You can then log back into a sale window and click on the play button to view the vehicles:

Firefox fix for Flash Plugin when using BCA Live Online

Flash Player will now be enabled and you will be able to see the video in the bottom right hand corner. If you require any further help or support please contact the BCA Live Online team on 01530 279120 or email bcaliveonline@bca.com.