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British Car Auctions

The UK and Europe's largest used vehicle marketplace.
Call 0344 875 3480

Customer Update

Customer Update

Important customer update:

All physical or BCA Live Online sales have been temporarily suspended.  All vehicles will be sold via BCA Buy Now.

To view stock click here.

Our priority, as always is to support our customers and people as best we can, therefore we will still have vehicles available through our online BCA Buy Now platform.  If you don’t have access to buy online please complete the online application form*.

You can also search and buy using the BCA Buyer app. To download the BCA Buyer app search ‘BCA Buyer’ on the App Store or Google Play Store.

BCA Online buyer fees:

To help you continue to get the stock you need we will temporarily suspend all BCA Online buyers’ fees so you can buy through BCA Buy Now at no additional cost.

Collect and pay for your vehicles at a BCA centre:

Current vehicle collection and payment arrangements across our network.

We’re trying to keep everyone’s businesses moving during the current situation so please contact the centre first, providing details of the vehicle you purchased so safe arrangements can be made for the collection once payment is made.

Currently payment options are:

  • Payment values up to £20k must now be made through debit card online
  • Any value payments – using bank transfer

Click here to find out more.

Slots are being limited for vehicle collection as we look to manage the safety of our staff and customers during this period.

You can use our Centre Directory to find the contact details for the centre you need.

Opening hours for collections at all BCA centres is 9.30am - 4.00pm Monday to Friday.

Pay for vehicles online:

You can still pay for vehicles online simply follow the online payment instructions online or the instructions on your invoice that will have been emailed to you.

Stay up to date:

As you will appreciate our contact centre resources are heavily reduced and we would therefore ask that you please use the website as your first enquiry point to enable us to support you as best possible. We will of course provide constant updates online via bca.co.uk/update and via email.


*eligibility criteria apply