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British Car Auctions

Europe's No.1 Vehicle Remarketing Company
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Technical Difficulties

Using the BCA Live Online website

If you are experiencing difficulties with the BCA Live Online website please use the guide below for guidance. If you are still having problems please contact the dedicated BCA Live Online team at bcaliveonline@bca.com or call 01530 279120.

How to apply if you are not already registered

Please click here for registering with BCA Live Online

Bidding on BCA Live Online using my iPad or iPad Mini


I can’t see or hear the live auction on my iPad / iPad mini
This is completely normal as live auction video and audio streaming is unavailable on the iPad version. Any catalogue changes that may affect your buying decision will be broadcast via the message box located in the bottom right of the bidding page.   

I am using Google Chrome and Firefox browser on the iPad / iPad mini but Live Online won’t allow me to access the site
We currently only support Safari on iPads and iPad mini. You can of course use a wider range of browsers on the desktop site.

I have a non-Apple tablet e.g. Samsung, Sony, Nexus. Can I still bid on vehicles using my tablet?
Unfortunately BCA Live Online only works on iPad and iPad mini tablets at the moment. If you do not have an iPad or iPad mini we suggest you log in to your BCA Live Online account using a laptop or desktop computer.

Is the new iPad / iPad mini version of BCA Live Online free?
Yes, the new version of BCA Live Online will automatically load when you log into your BCA Live Online account using an iPad or iPad mini.

Everything seems slow and the site is not working smoothly or at all
If you are experiencing latency with the site, you may need to check your network connection. If you are connected to the internet via a 4G or 3G signal/network, you may experience slower connection speeds. For an optimal experience we recommend connecting to a Wi-Fi network.

If you have connected to a Wi-Fi network but are still experiencing difficulties, please contact the BCA Live Online team directly at bcaliveonline@bca.com or call 01530 279120 for details on how you can improve your connection speed.

I’m still having difficulties with iPad / iPad mini bidding
If you are experiencing difficulties with the iPad or iPad mini version of BCA Live Online please contact our dedicated BCA Live Online team directly at bcaliveonline@bca.com or call 01530 279120.

Bidding on BCA Live Online via my desktop

Everything seems slow and the video is not playing smoothly or at all

Connection speed
The video picture and sound should be visible if you click on the play icon in the BCA Live Online bidding tabs. If the video does not play or the sound is not clear, you should check your connection is fast enough. For an optimal experience we recommend a minimum of 1mbps connection speed.

I am connecting to BCA Live Online through an office network
If you connect to the internet through a company or office network, you will probably be sending and receiving data through a 'Firewall'. There may be certain amendments to your network in order for BCA Live Online to work smoothly. Your network administrator should contact the BCA Live Online team to obtain further details at bcaliveonline@bca.com or call 01530 279120.

I'm experiencing other problems with BCA Live Online

Issues with Flash Plug-in for Safari
Follow this step-by-step guide to resolve.

I can't get to the BCA Live Online website
If you are having trouble getting to the site please check you are using the right URL. The correct website address is: https://www.bca-online-auctions.co.uk/.

BCA Live Online might not work with your web-browser
For an optimal experience we recommend using the latest version of Chrome, Firefox, Safari or Internet Explorer version 10 or later.

I am using Internet Explorer 6 or 7

Please update your browser to continue using this website. These browsers have known security flaws and may not display all of the features of this and other websites. To get the best possible experience we recommend you upgrade to a newer version or different browser.

I still cannot use the BCA Live Online website
If you are still having problems, then you should contact the BCA Live Online team by telephone on 01530 279120 or by email to: bcaliveonline@bca.com, and a member of the team will be able to assist you.