Hello Guest
Hello Guest, login or register

British Car Auctions

The UK and Europe's largest used vehicle marketplace.
Call 0344 875 3480

Customer claims with BCA

BCA Online Vehicle Grading Claim

How to make a new claim

The details below are designed to give you guidance on what happens when you make a claim and the steps involved from when you first register a claim with us, to getting it all settled.

Top claims FAQs

How do I make a claim?
We try to make it as easy as possible for you, more information can found here

How long does it take to settle a claim?
It depends on the type of claim, we will work hard to make sure we settle all of our claims as quickly and efficiently as possible. The Customer Service Claims team will keep you updated throughout the process, however if you would like an update on your claim you can contact the team by telephone 0330 102 8461 or email claimsenquiry@bca.com

What happens when I make a claim?
Once we have received your Claims form a member of the Customer Services Claims team will review your claim along with any supporting documents you have submitted and contact you within 48 hours to discuss the next steps.

If you haven’t already provided it we may ask you to send us images of any faults or any other documentary evidence you feel would support your claim.

Once your claim has been reviewed our technical team will assess all the documentation, and advise if your claim is valid and then discuss the best way to resolve your claim.

Will I be notified once the claim is closed?
Our Customer Service Claims team will keep you updated throughout the process and confirm to you once your claim is closed.