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British Car Auctions

The UK and Europe's largest used vehicle marketplace.
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Customer claims with BCA

BCA Online Vehicle Grading Claim

How to make a new claim

The details below are designed to give you guidance on what happens when you make a claim and the steps involved from when you first register a claim with us, to getting it all settled.

Step 2

BCA will always try to do their best to capture all defects on the appraisal, but if any are missed, BCA will only entertain complaints where a re-examination reveals the grade to have changed.

  • Vehicles are checked using a standard viewing angle (SVA) at 2 metres, at 90 and 45 degrees - and not a bodyline check. Defects will be recorded, and significant defects will be imaged if visible in normal daylight. As part of the appraisal process we will provide images to support defects of significance, however, where a panel has a number of defects we may only record and image the most severe defect
  • Once we have received your Claims form a member of the Customer Services Claims team will review your claim along with any supporting documents you have submitted and contact you within 48 hours to discuss the next steps.
  • If you haven’t already provided it we may ask you to send us photographs of any damage and any other documentary evidence.
  • More information is available at www.bca.co.uk/autograde.