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British Car Auctions

The UK and Europe's largest used vehicle marketplace.
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BCA Assured Claim

Customer claims with BCA

You are more than likely on this page as you have discovered a discrepancy between the vehicle(s) you have purchased and the BCA Assured Report provided for that vehicle, and you want to make a claim.

Keep reading, as we explain if you are eligible to make a claim, what details you need to provide to ensure we can process your claim as swiftly as possible and what happens during the claim process.

Read more about the update to the BCA Assured report wording.

Our commitment

We are continually reviewing and improving our processes to make your buying journey as smooth as possible.


Within Customer Claims we promise to:

 

  • Make it clear and simple if you wish to raise a claim
  • Carry out our claims process in an open and responsive way
  • Be objective, consistent and systematic in how we work to resolve your claim
  • Constantly review our claims processes so they are relevant and up-to-date with your changing needs

 

 

Read more about BCA Assured.