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BCA Assured Claim

Customer claims with BCA

You are more than likely on this page as you have discovered a discrepancy between the vehicle(s) you have purchased and the BCA Assured / BCA Assured EV/Hybrid Report provided for that vehicle, and you want to make a claim.

Keep reading, as we explain if you are eligible to make a claim, what details you need to provide to ensure we can process your claim as swiftly as possible and what happens during the claim process.

You can also find out more in the BCA Assured / BCA Assured EV/Hybrid Guide.

Terms and Conditions update 6th Jan 2020

Existing Claims

There are 3 ways to find out how your claim is progressing:

  1. Respond to any previous emails relating to the claim

  2. Email claimsenquiry@bca.com

  3. Call our Customer Services Claims team on 0330 102 8461between 9am - 4pm Monday - Friday.

 When emailing include vehicle registration

(Any queries relating to an existing claim, outside of these opening hours should be emailed to claimsenquiry@bca.com.)

I want to know what happens once I register my claim


Read more about BCA Assured and BCA Assured EV / Hybrid.
Read BCA Assured Terms and Conditions.
Read BCA Assured EV / Hybrid Terms and Conditions