Hello Guest
Hello Guest, login or register

British Car Auctions

The UK and Europe's largest used vehicle marketplace.
Call 0344 875 3480

BCA Assured Claim

Customer claims with BCA

You are more than likely on this page as you have discovered a discrepancy between the vehicle(s) you have purchased and the BCA Assured / BCA Assured EV/Hybrid Report provided for that vehicle, and you want to make a claim.

Keep reading, as we explain if you are eligible to make a claim, what details you need to provide to ensure we can process your claim as swiftly as possible and what happens during the claim process.

You can also find out more in the BCA Assured / BCA Assured EV/Hybrid Guide.

Terms and Conditions update 6th Jan 2020

Is my claim eligible?

If you can say yes to the following criteria then we can help with a claim:

  • I found a fault that wasn’t reported on the BCA Assured / BCA Assured EV/Hybrid Report.
  • I have had the vehicle for less than 48 hours or have driven less than 500 miles (whichever comes first) since uplifting the vehicle from a BCA centre OR from taking delivery of the vehicle transported to me by BCA.

Is it a yes?

 Read Speed up my claim to ensure you have everything we need to help us process your claim swiftly, or go to Make a Claim and find out how to register your claim with us.

 I want to know a bit more about BCA Assured / BCA Assured EV/Hybrid claims.


Read more about BCA Assured and BCA Assured EV / Hybrid.
Read BCA Assured Terms and Conditions.
Read BCA Assured EV / Hybrid Terms and Conditions