Is my claim eligible?
If you can say yes to the following criteria then we can help with a claim:
- I found a fault that wasn’t reported on the BCA Assured / BCA Assured EV/Hybrid Report.
- I have had the vehicle for less than 48 hours or have driven less than 500 miles (whichever comes first) since uplifting the vehicle from a BCA centre OR from taking delivery of the vehicle transported to me by BCA.
Is it a yes?
Read Speed up my claim to ensure you have everything we need to help us process your claim swiftly, or go to Make a Claim and find out how to register your claim with us.
Speed up my claim
Whether you make a claim online or by calling 0330 102 8461, simply provide us the following information and we will get your claim moving swiftly.
- Your BCA Account number / full address
- Registration number of the vehicle
- Sale date of vehicle
- Current mileage on the vehicle
- Supporting documents: images/ videos of faults, repair diagnosis report etc.
FAQs
Answers to some of your questions on BCA Assured / BCA Assured EV/Hybrid claims might be here.
What can I claim on?
How do I make a claim?
What happens when I make a claim?
How long does it take to settle a claim?
Will I be notified once the claim is closed?
How do I find out the status of my existing claim?
If my claim is successful will I be reimbursed for all costs?
If you have a question we haven’t answered here, you can;
What can I claim on?
You can claim on aspects of the report that have been misreported. You cannot claim for faults in areas that are not covered by the BCA Assured / BCA Assured EV/Hybrid assessment.
How do I make a claim?
Go to Make a Claim to read more and start your claim.
What happens when I make a claim?
We will validate the claim based on evidence supplied. On many occasions we will arrange an inspection to validate the claim. Once you have registered the claim you should not move or carry out repairs on the vehicle before it is inspected.
How long does it take to settle a claim?
It depends on the type of claim. We work hard to make sure we settle all of our claims as quickly and efficiently as possible. The Customer Service Claims team will keep you updated throughout the process, however if you would like an update on your claim, read Existing Claims for more information on how to contact us.
How do I find out the status of my existing claim?
Our Existing Claims section will tell you more.
If my claim is successful will I be reimbursed for all costs?
If, after investigation we agree to settle your claim, we will not recompense you for indirect costs you have incurred, unless they are from activities that we have instructed you to carry out.
Will I be notified once the claim is closed?
Our Customer Service Claims team will keep you updated throughout the process and send you confirmation once your claim is closed.
Make a claim
or call us on 0330 102 8461
What happens next...
Once we have your claim (whether registered online or by phone) the following will happen:
A member of the Customer Services Claims team will review your claim.
You will hear from us within 48 hours of registering a claim.
Depending on the fault we may be able to send our support partners out to diagnose and fix the fault for you at an agreed location.*
If the fault requires further diagnosis and investigation, our Technical Team will review the claim.
Our Customer Services Claims Team will keep you advised and updated throughout the claim process until the claim is closed.
*some minor faults / warning lights faults can be fixed at the roadside/agreed location. Please call us to discuss your claim.
Existing Claims
There are 3 ways to find out how your claim is progressing:
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Respond to any previous emails relating to the claim
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Email claimsenquiry@bca.com
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Call our Customer Services Claims team on 0330 102 8461between 9am - 4pm Monday - Friday.
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(Any queries relating to an existing claim, outside of these opening hours should be emailed to claimsenquiry@bca.com.)
Our commitment
We are continually reviewing and improving our processes to make your buying journey as smooth as possible.
Within Customer Claims we promise to:
- Make it clear and simple if you wish to raise a claim
- Carry out our claims process in an open and responsive way
- Be objective, consistent and systematic in how we work to resolve your claim
- Constantly review our claims processes so they are relevant and up-to-date with your changing needs
T&Cs
Making things clearer for you.
From recent buyer feedback, we understand that you want more transparency with the BCA Assured Scheme, to know exactly what the Scheme does and does not cover. This is why we are continually reviewing the Terms and Conditions to ensure you understand what you are getting.
The updates we have made will give you more detail on what you can and cannot make a claim on.
Click on the links below to see a version of the 6th Jan 2020 Terms and Conditions that have the additional clauses/amendments highlighted, making it easier for you to see what we have updated to keep you informed.
Making things clearer for you.
From recent buyer feedback, we understand that you want more transparency with the BCA Assured Scheme, to know exactly what the Scheme does and does not cover. This is why we are continually reviewing the Terms and Conditions to ensure you understand what you are getting.
The updates we have made will give you more detail on what you can and cannot make a claim on.
Click on the links below to see a version of the 6th Jan 2020 terms and conditions that have the additional clauses/amendments highlighted, making it easier for you to see what we have updated to keep you informed.
link to Assured link to EV