You are more than likely on this page as you have discovered a discrepancy between the vehicle(s) you have purchased and the BCA Assured / BCA Assured EV/Hybrid Report provided for that vehicle, and you want to make a claim.
Keep reading, as we explain if you are eligible to make a claim, what details you need to provide to ensure we can process your claim as swiftly as possible and what happens during the claim process.
You can also find out more in the BCA Assured / BCA Assured EV/Hybrid Guide.
Read Speed up my claim to ensure you have everything we need to help us process your claim swiftly, or go to Make a Claim and find out how to register your claim with us.
Read more about BCA Assured and BCA Assured EV / Hybrid.Read BCA Assured Terms and Conditions.Read BCA Assured EV / Hybrid Terms and Conditions
Whether you make a claim online or by calling 0330 102 8461, simply provide us the following information and we will get your claim moving swiftly.
Read more about BCA Assured / BCA Assured EV/Hybrid.Read BCA Assured Terms and Conditions.Read BCA Assured EV / Hybrid Terms and Conditions.
What can I claim on?
How do I make a claim?
What happens when I make a claim?
How long does it take to settle a claim?
Will I be notified once the claim is closed?
How do I find out the status of my existing claim?
If my claim is successful will I be reimbursed for all costs?
If you have a question we haven’t answered here, you can;
What can I claim on?You can claim on aspects of the report that have been misreported. You cannot claim for faults in areas that are not covered by the BCA Assured / BCA Assured EV/Hybrid assessment.
How do I make a claim?Go to Make a Claim to read more and start your claim.
What happens when I make a claim?We will validate the claim based on evidence supplied. On many occasions we will arrange an inspection to validate the claim. Once you have registered the claim you should not move or carry out repairs on the vehicle before it is inspected.
How long does it take to settle a claim?It depends on the type of claim. We work hard to make sure we settle all of our claims as quickly and efficiently as possible. The Customer Service Claims team will keep you updated throughout the process, however if you would like an update on your claim, read Existing Claims for more information on how to contact us.
How do I find out the status of my existing claim?Our Existing Claims section will tell you more.
If my claim is successful will I be reimbursed for all costs?If, after investigation we agree to settle your claim, we will not recompense you for indirect costs you have incurred, unless they are from activities that we have instructed you to carry out.
Will I be notified once the claim is closed?Our Customer Service Claims team will keep you updated throughout the process and send you confirmation once your claim is closed.
Once we have your claim (whether registered online or by phone) the following will happen:
A member of the Customer Services Claims team will review your claim.
You will hear from us within 48 hours of registering a claim.
Depending on the fault we may be able to send our support partners out to diagnose and fix the fault for you at an agreed location.*
If the fault requires further diagnosis and investigation, our Technical Team will review the claim.
Our Customer Services Claims Team will keep you advised and updated throughout the claim process until the claim is closed.
*some minor faults / warning lights faults can be fixed at the roadside/agreed location. Please call us to discuss your claim.
Respond to any previous emails relating to the claim
Email claimsenquiry@bca.com
Call our Customer Services Claims team on 0330 102 8461between 9am - 4pm Monday - Friday.
(Any queries relating to an existing claim, outside of these opening hours should be emailed to claimsenquiry@bca.com.)
Read more about BCA Assured / BCA Assured EV/Hybrid.Read BCA Assured Terms and Conditions. Read BCA Assured EV / Hybrid Terms and Conditions.
We are continually reviewing and improving our processes to make your buying journey as smooth as possible.
Within Customer Claims we promise to: