If you are a professional motor trade buyer and can’t make it to a BCA centre, let the auction come to you. Live Online brings you real-time webcasts of our physical auctions, enabling you to take part without even leaving your desk.
What is Live Online?
Simply, it’s a way to view and bid on vehicles as they pass through the auction hall – without having to be there. Because you’re involved in a live auction in real time via your computer, you can bid against other potential buyers in the hall and on the web.
Take a look at our video to see how it works.
Why Live Online?
Firstly, it’s a fast, simple way to get hold of high-quality stock from all over the country.
Our new website makes finding and buying vehicles even easier. You can go online to browse catalogues and make vehicle searches. Trade professionals can also store searches, track vehicles and get alerts of vehicles that are due to feature in Live Online auctions across the country.
You’ll soon put together your own catalogue of target buys from the convenience of your desk.
Who can buy online?
Only professional motor trade buyers can buy in Live Online sales. Specifically, you need to be a MyBCA Gold, Platinum and Black cardholder, or a silver or blue cardholder with a valid BCA cheque account or a silver cardholder with valid Motor Trade Insurance. If you already have a Live Online user name and password, you can take part in a Live Online sale here.
If you want to register for Live Online:
If you aren’t a Live Online buyer you can buy the same high quality vehicles at our auction centres. Find out which auctions are coming up in your area.
Types of online sales
Giving you the best of both worlds, we broadcast two types of auction on the internet:
- Live Online real-time coverage of the physical auctions we hold at our centres
- Internet-only auctions, often dedicated to particular vendors
Buy with confidence
You can buy online with the same confidence as at a BCA physical auction. The vehicles we offer in Live Online sales come from known sources and have accurate descriptions of their condition, graded from 1 to 5 or unclassified.
Live Online Dispute Resolution & Arbitration Policy
British Car Auctions is committed to providing the highest standard of service to its customers to ensure that you are totally satisfied. Occasionally however, there may be a situation or circumstances which do not meet your expectations, and in which case we want to hear from you. We promise to investigate your complaint, resolve it as quickly as possible and provide you with a satisfactory conclusion. In doing so we hope this will also help us to improve our service for all our customers.
If you have a complaint, please address it to:
The Live Online Manager
British Car Auctions
Or by telephoning the Live Online Manager on 01530 279120
You must register your complaint before you remove the vehicle from site if you are self collecting, or if the vehicle is being delivered within one working day of receipt.
How we will respond
Our Live Online Manager will work with you to investigate your complaint and resolve the situation to your satisfaction as quickly as possible.
In the event that your complaint cannot be resolved quickly and to your satisfaction we will:
i. Provide on email or verbal acknowledgement of your complaint within 24 hours.
ii. Provide details of who will be dealing with your complaint at BCA and how you can contact them.
iii. Advise how long we think it will take us to investigate your complaint.
iv. Aim to resolve your complaint within five working days of the complaint being made.
In the event that we are unable to resolve your complaint within this timescale, we will inform you, prior to the expiry of this five day period, why we are unable to resolve it at that time, what will happen next and when we expect to be able to write to you with a final response.
If you are still not satisfied
Our aim is to resolve your complaint as quickly as possible and make sure you are completely satisfied. In the unlikely event that you remain unhappy with our response, please write to us with full details, explaining how you would like to see your complaint resolved. The Company’s Network Operations Director will then review your complaint and endeavor to resolve the issue.
We will also advise you if you are eligible to refer your complaint to an Independent Arbitration Service who can be instructed to act via the Live Online Manager at the above address. Please note that the Arbitrator will not consider your complaint until we have had the opportunity to resolve the matter directly with you. We will make every effort to ensure that all matters are resolved, and that both parties are satisfied with the conclusion.
We're here to help
If you have any questions about Live Online, contact our expert team: