How to buy online
If you are a professional motor trade buyer
and can’t make it to a BCA centre, let the auction come to you.
Live Online brings you real-time webcasts of our physical auctions,
enabling you to take part without even leaving your desk.
What is Live Online?
Simply, it’s a way to view and bid on vehicles
as they pass through the auction hall – without having to be there.
Because you’re involved in a live auction in real time via your
computer, you can bid against other potential buyers in the hall
and on the web.
Take a look at our video to see how it
works.
Why Live Online?
Firstly, it’s a fast, simple way to get hold of high-quality
stock from all over the country.
Our new website makes finding and buying
vehicles even easier. You can go online to browse catalogues
and make vehicle searches. Trade professionals can also store
searches, track vehicles and get alerts of vehicles that are due to
feature in Live Online auctions across the country.
You’ll soon put together your own catalogue of
target buys from the convenience of your desk.
Who can buy online?
Only professional motor trade buyers can buy
in Live Online sales. Specifically, you need to be a
MyBCA Black and Gold cardholder, or a customer with a BCA
cheque account. If you already have a Live Online user name and
password, you can take part in a
Live Online sale here.
If you want to register for Live Online:
If you aren’t a Live Online buyer you can buy
the same high quality vehicles at our auction centres. Find
out which auctions are coming up in your
area.
Types of online sales
Giving you the best of both worlds, we
broadcast two types of auction on the internet:
- Live Online real-time coverage of the physical auctions we hold
at our centres
- Internet-only auctions, often dedicated to particular
vendors
Buy with confidence
You can buy online with the same confidence as
at a BCA physical auction. The vehicles we offer in Live Online
sales come from known sources and have accurate descriptions of
their condition, graded from 1 to
5.
Live Online Dispute Resolution & Arbitration Policy
British Car Auctions is committed to providing
the highest standard of service to its customers to ensure that you
are totally satisfied. Occasionally however, there may be a
situation or circumstances which do not meet your expectations, and
in which case we want to hear from you. We promise to investigate
your complaint, resolve it as quickly as possible and provide you
with a satisfactory conclusion. In doing so we hope this will also
help us to improve our service for all our customers.
If you have a complaint, please address it to:
The Live Online Manager
British Car Auctions
Tamworth Road
Measham
Derbyshire
DE12 7DY
Email: liveonline@bca-group.com
Or by telephoning the Live Online Manager on 01530 279120
You must register your complaint before you remove the vehicle from
site if you are self collecting, or if the vehicle is being
delivered within one working day of receipt.
How we will respond
Our Live Online Manager will work with you to investigate your
complaint and resolve the situation to your satisfaction as quickly
as possible.
In the event that your complaint cannot be resolved quickly and to
your satisfaction we will:
i. Provide on email or verbal acknowledgement of
your complaint within 24 hours.
ii. Provide details of who will be dealing with
your complaint at BCA and how you can contact them.
iii. Advise how long we think it will take us to
investigate your complaint.
iv. Aim to resolve your complaint within
five working days of the complaint being
made.
In the event that we are unable to resolve your complaint within
this timescale, we will inform you, prior to the expiry of this
five day period, why we are unable to resolve it at that time, what
will happen next and when we expect to be able to write to you with
a final response.
If you are still not satisfied
Our aim is to resolve your complaint as quickly as possible and
make sure you are completely satisfied. In the unlikely event that
you remain unhappy with our response, please write to us with full
details, explaining how you would like to see your complaint
resolved. The Company’s Network Operations Director will then
review your complaint and endeavor to resolve the issue.
We will also advise you if you are eligible to refer your complaint
to an Independent Arbitration Service who can be instructed to act
via the Live Online Manager at the above address. Please note that
the Arbitrator will not consider your complaint until we have had
the opportunity to resolve the matter directly with you. We will
make every effort to ensure that all matters are resolved, and that
both parties are satisfied with the conclusion.
We're here to help
If you have any questions about Live Online,
contact our expert team: