BCA are committed to giving customers the best possible buying experience, and are constantly refining and further improving all our processes - including those where a buyer may wish to raise a complaint or issue after purchasing a vehicle. We promise to:
We’re sorry you need to complain. We always try to give you the best possible service but occasionally we don’t always get things right. Thank you for bringing this to our attention and giving us an opportunity to put matters right.
Below you can find information on how you can make a complaint.
Some customers find it easier to talk through their issues to help us understand what has gone wrong and how we can help. To talk to a member of our Post Sale Claims team you can call us directly on 0330 102 8461 between 9.00am and 5.30pm Monday to Friday and 8.30am - 12.30pm on Saturday.
If you like you can let us know what has gone wrong by completing our online form below